Terms and Conditions

Terms and Conditions

Please read our terms and conditions carefully before booking
Booking and Payment
1) To confirm your booking you are required to pay the full cost of your chosen course, guided walk, or rock climbing session. Once we receive your payment and booking form the contract between us will become binding. Payment will be accepted by:-
  • Cheque (please allow 10 days from postage to clearance).
  • Bank Transfer (details available from our office).
  • Credit/debit card (via Paypal, for which a charge of 3.4% of the amount payable will be incurred)

Cancellation of Booking
2) Any cancellation must be notified in writing by the person who made the booking. If you cancel your course:
a) more than 4 weeks prior to the start date, we will offer an alternative date for your course, or a full refund minus 20% of the full cost of the course.
b) less than 4 weeks before the start date or on or after the commencement of the course, no refund will be payable.
c) If you have paid a deposit only, this is non-refundable at any stage.

Note: We appreciate that wholly unforeseen events may result in cancellation. We therefore strongly advise you to take out insurance against irrecoverable cancellation cost (see Point 5 below).

Changes or Cancellation by Us
3) Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our brochure or website. We also reserve the right to cancel the course. For example, if the minimum number of clients required for a trip is not fulfilled, we may have to cancel your course. It is unlikely we will have to make any changes to your course, however we do plan the arrangements months in advance. Any changes are usually very minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your course begins. A major change is an alteration of the start or finish time of your course by more than 12 hours, or a change of course location. When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available course from us, or cancelling your course. We will refund all payments made directly to us in respect of the course cost. We will not however be in a position to refund any personal expenses you may have incurred as a result of your booking such as flight payments, travel insurance, equipment purchases, visas, vaccinations etc.

Changes by you
4) If, after booking onto a course or walk and making full payment, you would like to change to an alternative date, an additional administration fee of £20 may be charged for a 1-day course or walk, or £50 for a multi-day course or walk. Any change of course date is subject to availability.

Personal Travel Insurance
5) It is recommended on booking that you are insured against medical and personal accident risks. This must be for the activities undertaken and include repatriation costs, air ambulance and helicopter rescue services and cancellation and curtailment.

It is your responsibility to ensure that the insurance cover you purchase is adequate.

All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.

Complaints Procedure
6) If you have a complaint about the course you should make it known to your guide/leader at the earliest opportunity. If you feel your complaint has not been properly dealt with we shall endeavour to agree a settlement with you. Any outstanding complaint not resolved during the trip should be notified to us in writing within 30 days of the scheduled date of return.

Participation statement
7) Rock climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.

Graham Uney Mountaineering, 1 April 2016
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